Our collection of formal gowns and cocktail dresses is carefully curated and updated seasonally. Due to the exclusive nature of our designs, certain styles may have limited availability. If an item you've ordered becomes unavailable, we will notify you within 3 business days and provide these options: (1) A comparable alternative from our current collection, (2) A full refund to your original payment method, or (3) A store credit with 10% bonus value for future purchases. This ensures you can always find the perfect dress for your special occasion.
All prices are listed in USD and reflect the premium quality of our formal wear collection. We occasionally offer seasonal promotions on select styles. In rare cases of pricing errors (such as a $500 gown listed as $50), we reserve the right to cancel the order and issue a full refund while notifying you of the correction. This policy maintains fairness for all our customers shopping our luxury collections.
Each formal dress is carefully inspected before shipping. Orders are processed within 5-7 business days (10-14 days during holiday seasons or special events). For made-to-order or customized items, processing may take 14-21 business days. You will receive a shipping confirmation with tracking information once your order is ready. For pre-order items from upcoming collections, we provide specific estimated shipping dates at checkout.
We use premium shipping services to ensure your delicate formal wear arrives in perfect condition. All dresses are carefully packaged in garment bags with tissue protection. Standard shipping takes 7-10 business days within the continental US, with international shipments requiring 14-21 business days. Express shipping options are available at checkout for urgent occasions. All international shipments include proper customs documentation with declared value to facilitate smooth delivery.
We accept returns within 21 days of delivery for unworn, unaltered items with original tags attached. Due to the delicate nature of formal wear, we cannot accept returns on items showing any signs of wear or alteration. Return shipping is the customer's responsibility, and refunds will be processed within 7-10 business days of receipt. For exchanges, please contact our customer service at [email protected] to arrange for a different size or style, subject to availability.
All content on apparelarc.shop—including original dress designs, product photography, and descriptive text—is protected by international copyright laws. The unique designs and styling presented on our site may not be reproduced, copied, or used for commercial purposes without express written permission. This protection ensures the exclusivity of our formal wear collections.
apparelarc.shop shall not be liable for: (1) Shipping delays caused by carriers or customs clearance, (2) Unavailability of limited edition styles, (3) Minor variations in color due to monitor settings, or (4) Third-party actions related to our products. This limitation allows us to maintain our focus on delivering exceptional formal wear while providing reasonable customer protections.
